Delivery Guidelines

• We require a street address for all orders; we do not deliver to PO Boxes.

• If your address changes, please inform us before dispatch by emailing info@maisoncollective.com.au.

• If an order is sent to the wrong address and returned, a redelivery fee may apply.

• Additional freight charges may be required for remote areas or large/heavy orders.

• A signed receipt or delivery docket is required upon delivery to confirm receipt.

• If you are not available at the time of delivery, the courier will leave a card with instructions for re-delivery.

Delivery Options

We offer different delivery options based on the size and fragility of your order. Additional freight charges may apply for remote areas or oversized items.

Standard Courier Delivery – Boxed Freight Service

• Delivery is to the ground floor only; home installation is not included.

• Sydney, Melbourne & Brisbane Metro: 1-10 business days.

• Other areas: Up to 14 business days.

Sydney Metro Hand Delivery

• For furniture orders, delivery is to your front door.

• Our warehouse team will contact you to schedule a delivery date (Monday-Friday, 9 AM - 5 PM) once your order is ready.

Premium Delivery

• A two-person delivery service for large or fragile items.

• Unboxed items will be delivered to the ground floor only.

• Our team will contact you within 5 business days to arrange a delivery date.

• Delivery will take place within 12 business days after dispatch.

Important Information

• Couriers and delivery staff do not move furniture or other household items.

• It is your responsibility to ensure a clear and accessible delivery path.

• Delivery staff may use hand trolleys or other handling devices if needed.

Maison Collective is dedicated to providing a smooth and efficient delivery process. For any inquiries, please contact us at info@maisoncollective.com.au.