FAQ's
Frequently Asked Questions
What makes Maison Collective different from other furniture brands?
Maison Collective is built on a simple belief: exceptional design shouldn't come with an exceptional price tag. We curate furniture that brings together refined aesthetics, premium craftsmanship, and genuine everyday functionality — cutting out the traditional luxury retail markup so more Australian homes can access design they love.
Does Maison Collective deliver across Australia?
Yes — we ship Australia-wide, including most metropolitan and regional areas. Delivery timeframes vary by product and location; estimated timeframes are listed on each product page. Once your order is dispatched, you'll receive tracking details by email.
What materials are used in Maison Collective furniture?
We use a carefully selected range of premium materials — including solid timber, natural stone, high-quality upholstery fabrics, and durable finishes — chosen for both beauty and longevity. Full material details are available on each product page.
Are your pieces designed for everyday living?
Absolutely. Every piece is designed to hold up to real life — combining elevated aesthetics with genuine comfort, practicality, and durability. Our furniture is meant to be lived in, not just admired.
Do you offer styling or product recommendations?
Yes. Our team is happy to help with product selections and styling guidance to ensure your space feels cohesive and considered. Reach out via our Contact page and we'll be in touch.
Can I pre-order sold-out items?
Selected products may be available for pre-order depending on incoming stock. Contact our team directly for estimated arrival dates and to confirm availability for a specific piece.
How do I care for my furniture?
Care requirements vary by material and finish. Product-specific care instructions are included with your order — we recommend following these to protect the quality and finish of your piece over time.
Do your products come assembled?
Assembly requirements vary by product. Some pieces arrive fully assembled; others require minimal setup. Assembly details are listed on each product page so you know what to expect before it arrives.
Can I track my order after purchase?
Yes. Once your order has been dispatched, you'll receive tracking information via email so you can follow your delivery from our warehouse to your door.
What is your returns policy?
We offer returns in accordance with our Returns Policy — eligibility may vary depending on the product category and the condition of the item. For full details, visit our Warranty and Returns page, or contact our team if you have a specific query.